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Frequently Asked Questions (FAQs)

What happens when there is a problem in taking the courses? Is there support available after office hours?
If you experience any problem while taking the course, please call 1-800-442-1149 or email support@360training.com for assistance. 360training provides customer service 24 hours a day 7 days a week.

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What is the cost of the course and what methods of payment are accepted?
The cost of each course is listed in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express) and Telecheck.

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Is it secure to send my credit card information over the internet?
Yes. ISOcampus.com (360training.com) uses a secure site since credit card transactions are very sensitive in nature.

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What happens if I get disconnected from the internet?
If you are disconnected from the Internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

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Can I take the course from various locations and computers?
We offer web-based services; therefore, our courses are set up for students to access their account from any computer that is compatible and has Internet access.

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How do I get a username or password, if I have forgotten it?
If you have forgotten your password, go to www.isocampus.com and click on the "forgot password" link below the student login. Then enter your email address. You should receive an email to your email address stating your password. If you have forgotten your username and password, please contact customer support at 1-800-442-1149.

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Do our computers need to be equipped with special hardware or software in order to use the programs?
No. 360training programs offer interactivity without annoying downloads and plug-ins. The programs run on any web-connected computer with a standard web browser (version 5.5 or higher).

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Do we need a high-speed connection to the Internet?
Definitely not. Most of our programs are designed to run on a low-bandwidth connection so that they can be used by employees while overseas or in other areas with limited connectivity. Employees working in home-offices and abroad will have the same training experience as employees working in the organization's headquarters.

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How can I track my employees' usage of 360training's programs?
Built into every 360training program is access to a web-based tracking tool that enables you or other company representatives to assign compliance training programs to employees, track their usage, and set up automatic e-mail reminders.

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What kind of learning management system (LMS) does 360training use?
360training programs come with their own compliance-specific, user-friendly LMS. If your company already has an LMS, you can launch and track our programs from that system as well.

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What if we don't want to know how our employees scored on the quiz?
360training's built-in learning management system is customizable. You can configure it to report whatever level of scoring detail your organization wishes to see.

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What if there's a course my company needs that 360training doesn't offer?
360training has created many customized training programs for our clients. If there are special programs that your organization is looking for, we would be pleased to work with you to create them. Our team of subject matter experts can help you write new materials or reshape existing content to fit our template.

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Can we use some of the training materials we already have?
Absolutely. Whether your existing training programs are delivered live, in print, online or on CD-ROM, 360training can assist you in adapting your content to fit our delivery system. Our approach will make the training experience more engaging and fun for your clients/ employees.

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